How to Make a Complaint

Last updated: October 2026

We want each homeowner who contacts Imaginerunning Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template, not legal advice.

Topics We Accept

You can write to us about:

• Your experience when calling or contacting Imaginerunning Pest Control
• How your personal information was handled
• Content on this site that seems unclear or wrong
• The conduct of a provider you were matched with

Problems With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have a problem with work in your home, first raise it with the provider directly. Keep a written record.

We still want to hear about it. Feedback helps us keep the network honest, and providers who repeatedly fall short of our expectations may be removed. Please note that Imaginerunning Pest Control cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

If your concern is about how a pesticide was applied, you can also contact the agency that regulates pest control in California.

Filing Steps

Email contact@imaginerunning.property and include:

1. Your name and how to reach you 2. The date you contacted us or the provider 3. The phone number you called or the form you used, if you remember 4. The provider's name, if you know it 5. A clear account of what happened and what outcome you want

After You Write

Expect an email confirming we received your complaint, usually within a few business days. Next, we review what happened. That may include contacting the provider. Then we reply with what we found and any steps we are taking.

Still Not Satisfied?

If our answer does not settle things, reply and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@imaginerunning.property